Do you have questions about how technology works or how technology can make your daily tasks easier? Is something broken or not working like you think it should? Dental IT (information technology) is here to help. Dental IT is a team of IT professionals, members of the greater Health Sciences IT group, embedded at the School of Dentistry to focus on faculty, staff and student needs.
Application administrators Brian Leahy and JoAnne Kathman are responsible for the maintenance and administration of the axiUm and MiPACS systems – the main computer systems used to run the clinic, education and business of the School of Dentistry. Their role encompasses all aspects of keeping the crucial Electronic Health Record and patient images available as well as daily upkeep involving patient records and axiUm upgrades.
Kelly Richards is Dental IT’s senior decision support analyst. Kelly is tasked with consulting on and fulfilling requests for data from the axiUm database. Using such tools as Crystal Reports and SQL Developer, Kelly writes the reports that supply critical data needed by clinic faculty, staff, students and administration. Kelly works with JoAnne and Brian to tie the front-end function of axiUm to deliverable data on the backend.
Some of the most important technology work completed by the team includes the operation, support, maintenance and break-fix tasks in the dental school related to customer-facing systems. Computers, monitors, peripherals, software, classroom technology and much more make up the daily work of Isaac Inkabi and Josh Nichols, client support analysts.
Heading up the team is Mark Ramet, lead technologist for the School of Dentistry. Mark’s primary roles are project manager, third tier technical support, liaison to dental and campus IT decision-makers, and consultant on all things technical in the dental school. Mark works with all members of the Dental IT team to ensure that fast, customer service-oriented, professional, quality support is provided to the school.
The Dental IT office is open Monday through Friday from 7:30 a.m. to 5 p.m. If a patient is in the chair and you need immediate technical support, call ext. 5588. Not quite that urgent? Visit the MyIT portal at https://help.creighton.edu, email DentalIT [at] Creighton [dot] edu or drop by Room 223, between the chapel and the sophomore lab on the second floor.
Meet the team:
Mark has been working in the IT field for nearly 30 years and has been with Creighton for four years. His primary focus is bringing a “can do” customer service philosophy to all aspects of his work. Mark spends most of his free time with his family and as an area swim team coach and official.
Kelly has been working in the IT field for more than 25 years, joining Creighton Dental IT in early 2017. With a consultative approach and continuous improvement as goals, Kelly is always looking for ways to improve the transformation of data to information. Kelly is quite active outside Creighton as the managing director for a nonprofit Christian radio station.
Brian arrived in the School of Dentistry in December 2015 to primarily support the axiUm and MiPACS applications. For 15 years prior, Brian performed application administration roles at hospital systems such as Alegent Health (now CHI Health), Nebraska Medicine, Methodist Health (Nebraska) and Baptist Health (Kentucky). Fun fact: Brian originally studied music (Percussion) at the University of Nebraska and performed with musicians such as Harry Connick Jr. and James Valentine (guitarist for Maroon 5) in addition to playing in front of 76,000+ rabid Husker fans as part of the marching band during the glory years of the early-to-mid 1990s.
JoAnne has been working in the IT field for more than 20 years and joined Creighton Dental IT in March of this year. While JoAnne’s main focus lies with the maintenance and administration of the axiUm and MiPACS systems, she also has extensive experience with SQL and Crystal Reports. JoAnne loves reading, gardening and sports. She’s a Husker fan, win or lose (though it’s better when they win).
Josh is a recent Creighton graduate from the College of Arts and Sciences who has been working with the University for five years. Josh works as a client support analyst and functions as the primary technical contact for the dental learning environments. Josh’s hobbies lie in the fields of design and videography, and he has done both for several nonprofits.
Isaac is the newest member of Dental IT in the role of client support analyst. Isaac was born and raised in Mampong, in the Ashanti Region of Ghana, in West Africa. For the past four years, Isaac has been an information technology expert for companies in Lubbock, Texas, before relocating to Omaha to join Creighton in late 2018. Isaac enjoys spending time with his family, cyber security and programming.